CONTACT US - SILK CANADA AND GREAT VALUE PRODUCT RECALL

For any questions related to the recall of certain Silk and Great Value refrigerated beverage products:

Looking for Something?

Be sure to check out our Product Recall – Q&A and Latest Updates webpage to see if your question has already been answered.

Mail and Phone

100 Rue de Lauzon
Boucherville, Québec,
J4B 1E6

1-866-233-5410.

Hours of Operation: Monday-Sunday, 8 AM to 8 PM (Eastern Time) for any questions related to the recall of certain Silk and Great Value refrigerated beverage products.

SILK CANADA AND GREAT VALUE RECALL PRODUCT REFUND REQUEST FORM

To request a refund or replacement coupons in relation with the Silk Canada and Great Value product recall, please fill in the required fields on the following form. You will be required to provide some personal information, such as your mailing address. Your personal information will be used to process your recall request. For more information, review our Privacy Policy here: Privacy Policy (danone.ca).

This website is intended for use by adults 18 and over only. Please confirm that you are 18 years of age or older to fill out the contact form.

    How many impacted products did you purchase?*

    * You can view the complete list of products impacted by the Silk Canada product recall here


    Attach documents up to 2mb in size. Accepted file formats : .jpeg, .jpg, .png.

    If you don’t have the information requested above, please provide the following information:





    Please provide your full name and mailing address where we should mail the refund or product replacement coupon. Please allow 6-8 weeks.

    Is there anything else you want to tell us about the recall?

    Please choose the preferred method

    I request a cheque reimbursement (Monetary value of affected products purchased)I request a product replacement in the form of coupons* (One coupon per affected product purchased – Each coupon valued at $6.50 CAD)

    * Coupon Terms and Conditions: Each coupon is valid on the purchase of one (1) Silk beverage (6 x 236 mL, 890 mL, 940 mL, 946 mL, 1.74L, 1.75L and 1.89L formats) in Canada. Any other use constitutes fraud. Coupon is non-transferable and has no cash value. GST/PST/HST are included in the face value of this coupon, where applicable. Void if sold, transferred, reproduced or where prohibited by law. Cannot be combined with any other offer.





    Thanks for contacting us.

    We appreciate your outreach and will respond to your question
    or concern as quickly as possible (within 2 business days).
    To speak with someone live, please call our toll-free number at:
    1-866-233-5410 Mon – Fri 8:00 AM – 5:00 PM Central.
    If this is an after-hours medical situation, please call: 1-866-257-2199.

    Contact Us - ALL OTHER QUERIES

    We'd love to hear from you. Any and all feedback is welcome, so here's how to do it:

    Looking for Something?

    Be sure to check out our FAQs to see if your question has already been answered.

    Mail and Phone

    We’d love to hear from you. Here’s how you can get in touch with us: 1-866-233-5410.

    For all consumer questions or feedback:

    100 Rue de Lauzon
    Boucherville, Québec,
    J4B 1E6

    Hours of Operation: Monday-Sunday, 8 AM to 8 PM (Eastern Time) for any questions related to the recall of certain Silk and Great Value refrigerated beverage products. For any other questions, our regular call center is open Monday-Friday, from 9 AM to 6 PM (Eastern Time), excluding holidays.

    Contact Form - ALL OTHER QUERIES

    * This form is for all queries that are not related to the Silk Canada and Great Value product recall. For any queries related to the Silk Canada and Great Value product recall, please fill out the designated form in the Section “SILK CANADA AND GREAT VALUE RECALL PRODUCT REFUND REQUEST FORM” above.

    Go ahead and use our electronic form for an easy route to a response. Just make sure to fill out all fields and give us up to 72 hours to get back to you.

    We want to know what you think. We welcome your comments and questions about our products, web site, promotions, and our company.

    Please fill in the required fields on the form below and send us a message.

    This website is intended for use by adults 18 and over only. Please confirm that you are 18 years of age or older to fill out the contact form.

      Thank you for your outreach. What’s the nature of your contact?

      How may we reach you?

      Contacting us about a product? Let’s gather some details.

      Learn more If your product was sold in a multi-item package, please provide the bar code on the outer package.
      show me
      show me

      Tell us what’s on your mind.

      Supported file types .bmp, .gif, .jpg, .jpeg, .mov, .pdf, .mp3, .mp4, .wav, .wmv
      We’d like to stay in touch. May we contact you in the future about our products or our service?

      Thanks for contacting us.

      We appreciate your outreach and will respond to your question
      or concern as quickly as possible (within 2 business days).
      To speak with someone live, please call our toll-free number at:
      1-866-233-5410 Mon – Fri 8:00 AM – 5:00 PM Central.
      If this is an after-hours medical situation, please call: 1-866-257-2199.

      Our Commitment to Accessibility

      We are committed to creating an environment that is equally accessible to all members of the community. As part of this commitment, we strive to facilitate the accommodation of individuals with disabilities so that all may share the same level of access to its website content.

      If you are vision-impaired or have some other impairment covered by applicable accessibility legislation, and you wish to discuss potential accommodations related to using this website, please fill out the contact form on this page or call us at 1-866-233-5410 for assistance. If you are having problems accessing careers information, or if you need assistance completing the application process, you may call (450) 655-7331 for information or contact Human Resources directly at reception.boucherville@danone.com

      Please Note: This contact information is provided only to facilitate accommodation requests, and any other use is restricted.

      Telecommunications Relay Services (TRS)

      We accept calls made via Telecommunications Relay Service (TRS). This type of service allows for two-way communications for those with hearing or speech disabilities.