PRODUCT RECALL – Q&A AND LATEST UPDATES
LATEST UPDATES
- July 8, 2024: Danone Canada Recalls Specific Silk Refrigerated Beverage Products
- July 17, 2024: Danone Canada Shares Statement Regarding Specific Silk Refrigerated Beverage Product Recall
- July 22, 2024: Message from our Canadian President, Frédéric Guichard
Why are these products being recalled?
We are recalling these products following an investigation with the CFIA, and the confirmation of potential cases of Listeria monocytogenes linked to specific refrigerated Silk beverage products. Although the investigation is still underway to determine the exact cause, we have acted quickly, preventatively recalling all Silk refrigerated beverage products produced in this third-party manufacturing facility. We will not resume operations there until the investigation has been completed and we are satisfied with the resolution.
How many products are impacted by the recall?
15 Silk Canada refrigerated beverage SKUs You can view the complete list and more information here on the recall: https://bit.ly/45SW8Yl
How will you know if you have a product in your fridge that is affected by this recall and what to do if they are?
For all information related to the recall, please consult the official recall notice from the Canadian Food Inspection Agency: https://bit.ly/45SW8Yl
Does this involve any other Silk food or beverage product?
No. It is important to note that this recall is contained to certain Silk refrigerated beverage products only and DOES NOT INCLUDE other Silk items such as Silk shelf-stable beverages 946ml incl. Silk Barista range, Silk coffee creamers (“Silk for coffee” & “half-and-half”, all formats), Silk plant-based food (cheese, yogurt, whipping cream), Silk Next milk refrigerated, Silk Unsweetened original Almond 940ml, Silk Oat original 890ml, or anything not listed in the CFIA official recall notice ici: https://bit.ly/45SW8Yl
What is the process to obtain a refund or replacement coupons? What kind of proof of purchase will be required?
For refunds or replacement coupons, please fill out the SILK CANADA AND GREAT VALUE RECALL PRODUCT REFUND REQUEST FORM specific to the Silk Canada and Great Value product recall available here. As described in the form, when submitting your message, please submit a picture of your product showing the 4-digit product code (7825), as well as the best-before-date (starting with BB/MA) which you can find at the very top of the carton, and a picture of your purchase receipt(s). If you don’t have this information, please submit the following information: the list of impacted products that you purchased, and on the date on which and the location where you purchased the impacted products. We will issue any refund or replacement coupons by mail. As such, we cannot provide a replacement coupons or refund without a name and mailing address. For all questions, please call our customer service line at 1-866-233-5410.
What has the investigation shown so far?
We are actively investigating the cause of this contamination with the Canadian Food Inspection Agency (CFIA) and our third-party manufacturer. The affected production line was shut down and no Silk products have been shipped from this facility since the potential listeria contamination was identified on the weekend of July 5. In partnership with authorities and our retailers, we have removed recalled products from grocery stores and warehouses for destruction. Our global, regional and local food safety teams have travelled to the third party’s manufacturing site since we were notified about the recall and are actively working on the investigation. The investigation also involves testing and calling upon independent experts as well as collaborating with the authorities to shed light on the cause of the contamination. This is a rigorous process that takes time, and the investigation could take many weeks to conclude. It is important that we get to the bottom of this.
When will we find these products in stores again?
We are working on quickly getting our Silk refrigerated products back on shelves so that consumers can get back to enjoying the products they love. All Silk products are now being produced at other facilities. Many products will begin to return to shelves over the coming days and weeks. Many of our Silk products were outside the scope of the recall, as they were produced in other locations and those products are on shelf now and ready to enjoy. We are committed to ensuring that only safe, high-quality Silk products are available on grocery store shelves.
