2024 PRODUCT RECALL – Q&A AND LATEST UPDATES
Danone Canada has recently settled a national class action concerning its voluntary recall of Silk and Great Value refrigerated beverages between July and October 2024, due to concerns regarding Listeria monocytogens.
We want to express our heartfelt gratitude to our consumers for their trust and support. This has been a challenging time, but together, we are committed to navigating the path forward with transparency and care. We know these answers and actions cannot erase the impacts of the recall, but we are committed to doing the right thing – ensuring plant-based products remain safe for all.
If you purchased, consumed or became ill after consuming Silk Products or Great Value Products that were subject to the 2024 voluntary recall, you may be entitled to benefits. Individuals who purchased products impacted by the recall can seek refunds for the cost of their products, or coupons, directly from Danone, here. Individuals who developed symptoms consistent with listeriosis following the recall can seek compensation from the settlement claims administrator, for more information see here.
For more information about the settlement, see here.
LATEST UPDATES
- November 2025: Settlement link to class counsel
- October 29, 2024: Closing of the investigation by the Canadian Food Inspection Agency (CFIA) – Statement
- October 11, 2024: Closing of the investigation by the Public Health Agency of Canada (PHAC) – Statement
- July 22, 2024: Message from our Canadian President, Frédéric Guichard
- July 17, 2024: Danone Canada Shares Statement Regarding Specific Silk Refrigerated Beverage Product Recall
- July 8, 2024: Danone Canada Recalls Specific Silk Refrigerated Beverage Products
Why were these products recalled?
We recalled these products in August 2024 following an investigation with the CFIA, and the confirmation of potential cases of Listeria monocytogenes linked to specific refrigerated Silk beverage products. We have acted quickly, preventatively recalling all Silk refrigerated beverage products produced in this third-party manufacturing facility. We did not resume operations in this facility and it has since closed definitively.
How many products were impacted by the recall?
15 Silk Canada refrigerated beverage SKUs You can view the complete list and more information here on the recall: https://bit.ly/45SW8Yl
Did this involve any other Silk food or beverage product?
No. It is important to note that this recall was contained to certain Silk refrigerated beverage products only and DID NOT INCLUDE other Silk items such as Silk shelf-stable beverages 946ml incl. Silk Barista range, Silk coffee creamers (“Silk for coffee” & “half-and-half”, all formats), Silk plant-based food (cheese, yogurt, whipping cream), Silk Next milk refrigerated, Silk Unsweetened original Almond 940ml, Silk Oat original 890ml, or anything not listed in the CFIA official recall notice : https://bit.ly/45SW8Yl
What is the process to obtain a refund or replacement coupons? What kind of proof of purchase will be required?
For refunds or replacement coupons, please fill out the SILK CANADA AND GREAT VALUE RECALL PRODUCT REFUND REQUEST FORM specific to the Silk Canada and Great Value product recall available here. As described in the form, when submitting your message, please submit a picture of your product showing the 4-digit product code (7825), as well as the best-before-date (starting with BB/MA) which you can find at the very top of the carton, and a picture of your purchase receipt(s). If you don’t have this information, please submit the following information: the list of impacted products that you purchased, and on the date on which and the location where you purchased the impacted products. We will issue any refund or replacement coupons by mail. As such, we cannot provide a replacement coupons or refund without a name and mailing address. For all questions, please call our customer service line at 1-866-233-5410
What is the process to obtain compensation for personal injury? After November 22
A process for compensating individuals for personal injury is before the courts for approval. For any further information on the class action, we would refer you to the Settlement Website: Silk and Great Value Beverages Canadian Class Action Settlement – Home.
